Warranty Policy
Understand the warranty terms for your purchase and learn how we support you in case of eligible product issues.
We Stand Behind Every Product
All products sold on Tamam Tech are covered by a 1-year limited warranty against manufacturing defects and hardware failures under normal use conditions, starting from the date of delivery.
What Is Covered?
1. Manufacturing defects in materials and workmanship
2. Hardware failures under normal use conditions
3. Faulty or defective components present at the time of purchase
What Is Not Covered?
1. Physical damage from drops, impacts, or mishandling
2. Liquid or moisture damage
3. Damage from unauthorized repair, modification, or tampering
4. Normal wear and tear
5. Damage from improper use, incorrect power supply, or power surges
6. Consumable parts such as batteries and cables unless defective at delivery
7. Products with removed or altered serial numbers
How to Claim Warranty?
1. Contact us at support@tamamtech.co within the warranty period with your order number and a description of the issue.
2. We may request photos or a short video of the defect for remote assessment.
3. Upon approval, the product will be repaired or replaced free of charge.
4. If the product needs to be sent to our Dhaka service center, please package it securely to prevent transit damage.
Warranty Period
The warranty period begins on the date of delivery as confirmed by our shipping records. Tamam Tech reserves the right to assess each claim individually and determine the appropriate resolution.
Out-of-Warranty Repairs
Products outside the warranty period may still be serviced at competitive rates. Contact our team for a repair quote.
Any Question about this Policy?
If you have any question(s) about this Policy, please contact us at:
Email: support@tamamtech.com
We are available Sunday through Thursday and aim to respond within 24 hours.