Returns & Refunds Policy

Shop with confidence. Review our return and refund policy to understand eligibility, procedures, and timelines for returns.

We want you to be completely satisfied with your purchase. However, if something isn’t right, we’re here to help.

Return Eligibility

You may return a product within 7 days of delivery if:

1. The product is defective or not functioning as described

2. You received the wrong item

3. The product arrived damaged

To be eligible, the product must be unused (where applicable), in its original packaging, and include all accessories and documentation.

Non-Returnable Items

1. Products that have been used, damaged by the customer, or modified

2. Items without original packaging or missing accessories

3. Products with broken or missing seals where noted at time of sale

4. Digital products and software licenses

How to Initiate a Return?

1. Send an email to support@tamamtech.co within 7 days of delivery with your order number, reason for return, and clear photos of the product.

2. Our team will review your request within 2 business days and provide return instructions.

3. Ship the product back to our Dhaka address as directed.

Shipping Cost

Customers are responsible for paying their own return shipping costs unless the item arrived defective. Shipping costs are non-refundable.

Refunds

Once we receive and inspect the returned item:

1. Approved refunds are processed within 5–7 business days

2. Refunds are issued via the original payment method or store credit, at our discretion

3. Shipping charges are non-refundable unless the return is due to a defective or incorrect item

Exchanges

We offer exchanges for defective or incorrect items, subject to stock availability. Contact us to arrange.

Any Question about this Policy?

If you have any question(s) about this Policy, please contact us at:

We are available Sunday through Thursday and aim to respond within 24 hours.

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