Frequently Asked Questions
Find quick answers to common questions about orders, payments, delivery, warranties, returns, and more.
Orders & Payments
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. Follow the on-screen steps to enter your delivery details and complete the order.
What payment methods do you accept?
We accept major mobile banking services (bKash, Nagad, Rocket, UPay), debit/credit cards, and cash on delivery for eligible orders. However, cash on delivery is exclusively applicable for orders within Dhaka city.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement by contacting us at support@tamamtech.co. After that, the order may already be in processing and changes may not be possible.
Shipping & Delivery
How long will my delivery take?
Deliveries within Dhaka typically arrive within 1–2 business days. Outside Dhaka, expect 2–7 business days depending on the location. See our Shipping Policy for full details.
Do you deliver outside Dhaka?
Yes, we deliver nationwide across Bangladesh.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email.
Products & Warranty
Are your products genuine?
Yes. All products sold on Tamam Tech are 100% genuine and sourced from authorized suppliers.
What warranty do your products come with?
Most products come with a 1-year limited warranty against manufacturing defects. See our Warranty Policy for full details.
What if my product arrives defective?
Contact us within 7 days of delivery at support@tamamtech.co with your order number and photos. We will arrange a replacement or refund. Terms and conditions as stated in our Returns & Refunds Policy shall apply.
Returns & Refunds
How do I return a product?
Email us within 7 days of delivery at support@tamamtech.co with your order number and reason for return. See our Returns & Refunds Policy for the full process.
How long do refunds take?
Approved refunds are processed within 5–7 business days.
Contact & Support
You may contact or reach out for Tamam Tech at:
Email: support@tamamtech.co
We are available Sunday through Thursday and aim to respond within 24 hours.